Refund policy

Requesting a refund

Email extensions@thehighlama.com from the address used for your Aero account. Include the payment date, amount, plan, and Razorpay payment or invoice reference. Do not send complete card or bank details.

How requests are assessed

We consider duplicate charges, unauthorized transactions, service failures, and other relevant circumstances. Approval is not automatic unless required by law. We may ask for information needed to identify the payment and protect the account.

After approval

Approved refunds are returned through Razorpay to the original payment method where possible. Banks and payment networks control how long the credit takes to appear. Refunding a payment may end the related Pro access.

Cancellation is separate

Cancelling stops a future renewal. It does not by itself refund an earlier payment. You can cancel from your Aero account and make a separate refund request when appropriate.

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